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Technical Support Terms (as of
01/01/2008)
Due to the sophistication of the Bar|Scan system, we offer
the purchase of our Telephone and Internet Support Service after the first year
of free support ends. Bar|Scan, Inc. will provide telephone support for any
licensed Bar|Scan users to answer questions and assist in operations of all of
our systems, Monday through Friday, 8:30 A.M. to 5:00 P.M. Pacific Standard
Time, excluding holidays. Telephone and Internet Support includes answering
questions regarding the operation of the system and related procedural issues,
helping to resolve problems, and fixing any software issues which may arise. It
does not include support of your Operating System, Network, or other
Applications. We will advise you on these other items when possible.
We recommend the use of GotoMeeting so
that we can connect to your PC should problems occur.
To continue receiving Telephone Support
for a period of 12 months, we must receive payment on or before the expiration
date. An invoice for renewal is automatically generated, however, we recommend
the processing of a Purchase Order in order to expedite the process.
Emergency 24-hour support is available via
after hours voice mail paging system is also available for an additional
fee.
Although our normal Telephone Support is
more cost effective for a majority of our customers, you may elect to be billed
in advance or provide a credit card for hourly support. The hourly rate for
support is $125.00. The minimum charge per call is $62.50. Hourly support does
not include program or documentation updates. Hourly support is not available
for emergency service. In addition, hourly support will only be provided if you
are using Bar|Scan version 2.4.00 or newer.
Bar|Scan, Inc. reserves the right to
cancel telephone support for any customer for non-payment of any invoice from
Bar|Scan which is past due. Any support balances will be pro-rated and applied
to outstanding invoices. If, after the pro-rated amount is applied, a credit
balance remains, it will be refunded to the customer within 60 days.
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