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Bar|Scan Technical Support
The
Bar|Scan Asset Management System is a very comprehensive program, which often
generates many questions. In order to utilize Bar|Scan to its full capacity, we
offer technical support services to our customers. You can use this page to
locate the assistance you may need quickly. If you do not have a current
support contract, you will be
billed for
technical support. If your current period of support has expired, you can
obtain additional support by contacting our Sales Department at
805-777-0079.
Annual Support Includes Standard
Program Upgrades
We send out upgrade CDs to all customers on annual
support on a regular basis not less than once per year. Upgrades incorporate
new features garnered through feedback from our customers. They are also
necessary to incorporate changes to remain compliant with new operating
systems, new versions of FoxPro, or new bar code readers. An unscheduled
upgrade CD may also be sent to a customer to resolve a problem that the
customer has identified. UPS domestic ground shipment costs are included as
part of our support. Priority shipping and international shipping costs are not
included.
Support for Symbol Bar Code Readers
(SymbolCareSM Services)
Getting Non-contract Equipment
Repaired: All flat rate, non-contract and non-warranty, customers are now
required to use the Return Material Authorization (RMA) process. When using the
RMA form located at
www.symbol.com/services/ or when contacting the Support Center
at 1-800-653-5350, customers will be quoted the Tier Two price and be notified
of the possibility that the actual charge may be different, based on the repair
required. Any abused units will be quoted directly at the Service
Center.
Email Support
E-mail Bar|Scan
Technical Support Department with your Asset Management questions at .
We will be happy to assist you. Please make sure to include your License
Number, e-mail address and phone number so that we may reach you. (Your License
Number can be found by performing a mouse click on the help pulldown from the
main Asset Management desktop and selecting the About Bar|Scan
option.)
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Did
you know that you can export a report, asset, location, etc. and send it to us
as an attachment to your email?
Here
are the steps to send us a report:
- On the Browse tab,
double click the report name until it turns green (or use the F4 and Enter
key). This is the Range Feature.
- Next, from the Bar|Scan Main Menu select
File->Export->Data Transfer File. Click ok. When completed, there will be
2 new files in your barscanw folder with the names similar to the following:
YOUR COMPANY NAME REPORT
TRANSFER 2006-09-07T15_19_13.DBF
YOUR COMPANY NAME REPORT
TRANSFER 2006-09-07T15_19_13.FPT
- You can now attach these two files to your
support email.
Here
are the steps to import a Data Transfer File:
- In Bar|Scan, make sure that all Tables are
closed.
- Remove the attachment and place on your computer
(desktop, my documents, etc.)
- From the Bar|Scan Main Menu select
File->Import->Data Transfer File. Browse to the location where you placed
the attachment.
- Press ok to complete the import.
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Private Client FTP
Use this link
to send or retrieve files:
ftp://ftpbarscanuser@ftp.barscan.com/ . If you need login
information, call us at 805-777-0079.
Fax Support
You can also fax
Bar|Scan with your technical questions to 805-777-0079, attention Bar|Scan
Technical Support. Please make sure to include your License Number, address and
phone number.
Telephone Support
You can always
call Bar|Scan at (US) 805-777-0079 PST with your technical questions. Please
have your License Number ready when you call. The License Number can be found
by performing a mouse click on the help pulldown from the Bar|Scan Main Menu
and selecting the About Bar|Scan option.
Telephone Support Hours: 8:30am to 5:00pm
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