Bar|Scan is a robust application therefore, we offer an annual Technical Support Service after the first year of free support ends. Bar|Scan, Inc. will provide internet and telephone support for any licensed Bar|Scan users to answer questions and assist in operations of all of our applications, Monday through Friday, 8:30 A.M. to 5:00 P.M. PST (Pacific Standard Time), excluding US holidays. Technical Support includes answering questions regarding the operation of the system and related procedural issues, helping to resolve problems, and fixing any software issues which may arise. It also includes access to our website for Knowledge Base and program updates as well as our annual upgrade CD. It does not include support of your Operating System, Network, or other Applications. We may advise you on these other items when possible.
We recommend the use of GoToMeeting so that we can connect to your PC should problems occur.
To continue receiving Technical Support for a period of 12 months, we must receive payment on or before the expiration date. A quote for renewal is automatically generated, however, we recommend the processing of a Purchase Order in order to expedite the process.
Emergency 24-hour support is available via after hours voice mail paging system is also available for an additional fee quoted upon request.
Although our normal Annual Support is more cost effective for a majority of our customers, you may elect to be billed in advance or provide a credit card for hourly support. The hourly rate for support is $125.00. The minimum charge per call is $62.50. Hourly support does not include program or documentation updates. Hourly support is not available for emergency service. In addition, hourly support will only be provided if you are using Bar|Scan version 2.9.0 or newer.
Bar|Scan, Inc. reserves the right to cancel technical support for any customer for non-payment of any invoice from Bar|Scan which is past due. Any support balances will be pro-rated and applied to outstanding invoices. If, after the pro-rated amount is applied, a credit balance remains, it will be refunded to the customer within 60 days.
To assure compliance with government regulations, Bar|Scan, Inc. cannot offer any accounting or tax advice in conjunction with the operation of any of our software.